For Your Information
Here is where we will put a little useful information
for you to consider. Touching on such topics as applications you may want
to install on your system or things that you may encounter. Remember these
are mostly our opinions (well some are actual definitions with an opinion
included) and work well for us.
We all must have some sort of a
Service Provider or
to get to the
Internet. There are many good choices out there however you must take
great care in choosing one. Is anything ever really free? Most times the
bargain or free services have you install software that keeps a barrage of
PopUp, PopOver, PopUnder(s)
Advertisements taking up valuable desk top space. Another thing in
Viruses that may
infect your computer. At this link I hope that I have a few answers on
What's the deal
with missing mail? Some one says they sent mail to you and you didn't get
it. Check out
Mysteries, I hope this clears up a few questions for you.
We have put
glossary of words that may help shed some light on what the computer
world or or services can do for you.
Every wonder why you don't receive some e-mail? By digging deeper into
server records shows that the e-mail did indeed go out to them. Why didn't
it ever show up in their mailboxes?
To track down the source of the problem, you have to understand how email
works. The program installed on your computer that you use to send and
read mail (such as Outlook Express, Outlook, Eudora or Pegasus) is called
an email client. When a message is sent, it goes from the sender's mail
client to an email server on the sender's network or at the sender's ISP.
In most cases, an SMTP server (Simple Mail Transfer Protocol) handles
outgoing mail. It sends the message (broken into units called packets,
which consist of binary data) to the recipient's mail server. In the case
of most home users, this will be a server at the recipient's ISP. In most
cases, you connect to your ISP's POP3 mail server and download your mail
to your email client program (if you have a corporate mail account, you
may instead connect to an IMAP server like Exchange, in which case the
mail remains on the server and you can read it from any computer running
an IMAP client program. Major mail clients such as Outlook can be either
POP3 or IMAP clients).
As you can see, the message passes through a number of machines on its way
to you. It also passes through routers (devices that forward mail from one
network to another) as it makes its way through the Internet. Packets can
get lost at any point along the way, but there are mechanisms in place to
see that individual lost packets get re-sent. The most likely culprit when
an entire message fails to reach you is a firewall or spam filtering
software. Firewalls are set up at the perimeter of a network to protect it
from attack, by keeping certain types of packets out. A firewall can keep
all POP3 mail out, by closing the port (entry point to the network) used
by the POP3 protocol. Firewalls can also keep out packets that originate
from a particular IP address or domain name. Spam filtering programs can
be installed on the mail server or on your desktop machine. They are set
to recognize mail that fits certain criteria (such as containing keywords
or originating from particular domains) and discard it. Some spam filters
use "black lists" that are lists of domains from which spam has originated
in the past.
Some ISPs install spam filtering software on the mail servers.
Unfortunately, all anti-spam software is subject to some "false positives"
- mail the software recognizes and treats as spam when it's actually mail
that you want. This can be because a spam mail was sent from someone in
that domain in the past (not necessarily the same sender), or because the
mail contains a key word that's associated with spam, or even because
someone dislikes the sender and falsely reports him/her as a spammer to
those who maintain the black lists. Spam filtering is the most common
source of "lost" newsletters and other email that was sent to you but
didn't get to your mailbox.
What can you do about it? Some ISPs provide a way for you to view the mail
that was "caught" by the spam filter so you can check for mail you wanted
to receive, and retrieve it. Some ISPs will also put requested domains on
their "white lists" so that mail from that domain gets through even if it
meets other spam criteria. Your first step, when you suspect you're not
getting all the mail that's being sent to you, should be to call your ISP
and ask about their filtering policy and system. Spam filters serve a very
necessary purpose, but it's frustrating when they keep out the mail that
you do want.